Information Covid-19

Last update on November 25 2020

 

The French government announced a national lockdown until December 15th. This lockdown does not allow us to open Val Thorens and its ski area.

Following the President's speech on November 24, the details of Val Thorens' opening should be clear in the next few days.

We will keep you informed of the situation's evolution on this page, as well as on our social media channels.

We are ready to welcome you as soon possible, while respecting the sanitary conditions. With all of our know-how, our motivation and our desire, we'll be there besides all tourism stakeholders.

FAQ

Last update on November 6 2020

 

Accommodation and events

 

I have a reservation for La Grande Première or the High Test by Decathlon, what should I do?

If you have a reservation for La Grande Première or the High Test by Decathlon via Val Thorens Réservation, they will contact you directly in the next few days. If you have a booking with another accommodation provider, please contact them directly: you will find their contact details on your booking confirmation.

 

I would like to cancel my accommodation booking and get a refund.

If you have booked with Val Thorens Réservation, please send an email to reserver@valthorens.com. Otherwise, we invite you to contact your accommodation directly. You will find their contact details on your booking confirmation.

 

I booked a trip to Val Thorens for the period after the lockdown, what do I do?

We are waiting for new government announcements that will allow us to fix an opening date for the resort.

 

What are the government's rules about refunds deadlines?

We don’t have this information at this point, the info will be communicated on a national level and we will know more in the next few weeks.

 

Will La Grande Première and the High Test by Decathlon be postponed?

At this moment we don’t have the answer to this, we will communicate as soon as the decision is taken.

 

Other reimbursements

 

I would like to be reimbursed for my ski pass / ski activities.

To do so, you must contact the lift company at: forfaitinternet@valthorens.com

 

I would like my parking place to be reimbursed.

If you have made your reservation via Valthoparc, we invite you to contact them at: info@valthoparc.org, if you have reserved your parking space as part of a package with Val Thorens Réservation, the necessary arrangements have been made and refunds are in progress.

 

I would like to be reimbursed for my ski class

Contact your ski school by mail:

 

I ordered a buff, what will happen to my order?

The product is still being manufactured, we will keep you informed of your order. Shipments are currently scheduled for the second half of November.

 

Life of the resort

 

Will the ski area remain accessible?

We have to wait for the prefectoral decrees, but sportive outings in the ski area were not allowed during the Spring lockdown.

 

For any other question, please send an email at valtho@valthorens.com or contact Léa on our social media http://m.me/valthorens.resort.

Clean United Label : taking care of each other

 

1- The commitment of our professionals

 

All professionals of Val Thorens who adhere to the Clean United Label promise to respect the guidelines and recommendations of their respective professional sectors. This commitment is valid for both the application of sanitary protocols and other recommended measures to help control the virus.

How do you recognize a “Clean United” professional?

  • All the professionals who are members of the Clean United Label are listed below.
  • You can also find the “Clean United” sticker put up by these professionals.

 

2 – Are you travelling to Val Thorens? You too are an actor in the Clean United Label

 

For “Clean United” to work, you, the traveller, must also follow a number of rules. Today, in France, wearing a mask is compulsory in all places open to the public (including Péclet and Caron shopping centres). We ask you to respect this, as well as the other measures to help control the virus (washing hands regularly and keeping a distance).

Do you notice a breach of the Clean United label among the professionals involved? Notify us immediately by email via valtho@valthorens.com.

Val Thorens launches a buff

 

Barrier gestures in the mountains

 

Gestes barrières en montange

Professionals: join the Clean United Label!

 

You are a Val Thorens professional and want to join the Clean United Label? Fill out the form to submit your request.

You can also download our signs: wearing the mask mandatory, hand sanitiser available for your use, distance of one metre from others, use contactless payment...

 

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Club Val Thorens : an unmissable opportunity with Val Thorens


Val Thorens professionals See directory below for services available
Tourist Hotels Happiness Providers Clean United
Hotel Pashmina *****
The hotel Pashmina le refuge ***** made in Val Thorens redefines the codes of luxury by resting on simple and essential values which true mountain-dwellers adhere to.
Tourist Hotels Clean United
Altapura*****
Altapura***** is situated right next to the ski slopes and just a stone's throw from the village centre. The highest skipalace has been designed and developed for your needs: 3 restaurants, 3 bar atmospheres, sitting room with a chimney, huge sunny terrace, Spa Pure Altitude of 1000 m², snow concierge service, Skishop by Goitschel...
Shopping Clean United
Ride and Style
Ride and Style is THE boardshop in Val Thorens! You will find the very best in snowboard equipment there, as well as all the latest innovations from the best brands. New products, limited editions, rare models… that's the Ride And Style spirit! Ride and Style also means Style with Picture, Volcom, Analog, Burton, Colour Wear and a recently discovered new brand: Dedicated.
Shopping Clean United
Intersport Le Cheval Blanc
At Intersport Le Cheval Blanc, you will find all the necessary ski equipment, to rent or to buy: snowboard, ski freeride, ski freestyle or alpine ski. Book online and benefit from a discount up to -50%. Take also a look at our ski clothing at the best price: Ice Peak, Intersport, Oakley, Protest…
Restaurants Bar/Nightclubs Clean United
Club 72 Steak House
Comfortably seated to share a drink or to enjoy a delicious meal, you will enjoy the lively and warm atmosphere of the Club 72.
Hygiene, Health And Beauty Health and Wellness (Spa) Clean United
Centre Sportif de Val Thorens : Espace Bien-être
As the ideal complement to winter sports, or simply the ideal activity for non-skiers, our professional beauticians have developed a wide range of treatments to help optimise the benefits of your mountain holiday. Located at the heart of the resort, we want to perfect your relaxation and provide you with that all-important holiday “well-being” experience.
Ski Sporting Activities Transportation Famille Plus Clean United
Ecole de ski - Evolution 2
Evolution 2 Ski and Adventure School, or a different way of discovering the mountings… Our finest activities in the largest ski area in the world: let your dreams of adventure come true! We adapt to your needs, your desires and your level so that you can share our passion for the mountains. Whatever your age, we are here to provide support and share your best experiences in Val Thorens.
Restaurants Bar/Nightclubs Famille Plus Clean United
Auberge des Balcons (l')
Easy to reach from the Plein Sud slope, in chalet 1 in les Balcons de Val Thorens, for only 16€ for lunch time enjoy our "ski menu" main course+dessert or starter+main course!
Rental Agencies Clean United
Val Thorens Immobilier
We are sure you will find the cosy apartment of your dreams among the 300 in our catalogue. And even more! At Val Thorens Estate Agency, our priority is to make your holiday a success. Once you have chosen your accommodation, we are here to help you optimise your stay. We can book a parking space near your residence, prepare your ski passes, advise you on the best ski hire shop, have your shopping home delivered, etc. Our dynamic, multilingual team is available 7/7 to ensure you get the most out of your Val Thorens experience!
Tourist Hotels Clean United
3 Vallées hotel****
MOUNTAIN BOUTIQUE HOTEL – Made in Val Thorens "We do everything to make you feel at home" is the credo of Hôtel des 3 Vallées, a cosy cocoon in the centre of the resort, close to the slopes. Warm rooms, wellness area, restaurant with view of the mountain peaks...
Shopping Clean United
Péclet Ski Service - Skimium
To rent, the best skis and snowboards of each brand, proposed by our staff of experts, tested and selected for you by ski instructors. Ask for the price on line and book on our website Skimium.fr. For sale, the biggest brands and technical clothing, shoes, helmets and accessories of which Helly Hansen, Eider, Rip Curl, Protest, Smith, Scott, Nitro, Salomon, Diezz. Peclet Ski Service is also a well-equipped workshop, an advice area for shoes and a deposit if needed.
Shopping Famille Plus Clean United
Eskiador Sport 2000
Eskiador Sport 2000 is a ski rental store located in the Pierre & Vacances residence «Les Temples du Soleil», nearby the Montana Cheval Blanc, Montana Plein Sud and Kashmir residences as well as the Altapura hotel. You will find brand new skis and snowboards every year to make your Val Thorens experience unforgettable. Our team of experts will advise you 7 days a week, from 8.30am to 7.30pm. Direct access to the slopes. Book online to get up to 45% off.
Shopping Clean United
Intersport Caron
Intersport Caron, your ski rental shop in the heart of the resort. With a central location in Galerie Caron, close to everything, it offers high quality rental equipment and a wide range of technical clothing brands: Salomon, Helly Hansen Patagonia. Do not forget to book on the website to benefit from good deals on rentals and special attention on arrival.
Shopping Clean United
Superdry
Superdry: British design: Japanese spirit. Superdry is an exciting contemporary brand which focuses on high-quality products that fuse vintage Americana and Japanese-inspired graphics with a British style.
Shopping Clean United
Zénith Ski Shop
Zenith ski shop in Val Thorens, for more than 30 years specialized in bootfitting, is at your disposal for your comfort. Zenith Ski Shop in Val Thorens is also: sale, rental and maintenance of your skis, snowboard and telemark.
Restaurants Famille Plus Clean United
Chez Pépé Nicolas - Alpine Chalet
If you want to discover a wonderful story, and a timeless setting, you need to stop at “Chez Pépé Nicolas”. On the "La Chasse" slope, between Les Menuires and Val Thorens, discover a place full of emotions, with a breathtaking view of the Péclet-Poslet glacier and the Lou valley.
Ski Sporting Activities Happiness Providers Clean United
Ski Cool Ecole internationale de ski et snowboard
Ski Cool was founded in 1981 and is one of the oldest ski schools in Val Thorens. It has continuously evolved and has been able to harness the experience of its team to stay cool and close to its clientele. Ski Cool has a creative approach and we use our spirit of openness and acceptance to enchant our guests year after year.
Shopping Clean United
Chamois Sport
For over 25 years, CHAMOIS SPORT VAL-THORENS has specialised in the sale and rental of all the equipment necessary for skiing and snowboarding. CHRISTOPHE and his team are at your service in rue du Soleil, right in the heart of the resort, at the foot of the slopes, 7 days a week. Prepare your stay and benefit from discounts of up to -55% by going to our website : www.chamoissport.com
Tourist Hotels Clean United
Fahrenheit Seven ****
One of the best location in Val Thorens, Ski In, Ski Out, amazing views on the mountains °FAHRENHEIT SEVEN it is a new philosophy of hospitality.
Shopping Famille Plus Clean United
Black ski Maverick
Welcome to the Go Sport Maverick shop with rental equipment of high quality and a large choice of technical clothing and accessories in a warm mountain setting. Enjoy your holiday, we take care of your equipment! Discover your favourite brands: Millet, Rossignol, Degre 7, Duvillard, Oakley, Xbionic...
Tourist Hotels Famille Plus Clean United
Sherpa (le)***
Chalet-style hotel on the slopes ideally located in a quiet area on the heights of Val Thorens, close to the ski slopes and the village centre. Warm and intimate address where hospitality and art of living come together at the fireside and in the gourmet restaurant. Home-made cooking. Terrace with "cosmic sauna". Indoor Sauna, Hammam and Jacuzzi. Maria Galland beauty corner.
Shopping Clean United
Millet Expert Shop
There is something new in the textile world this year in Val Thorens with the opening of the Millet Expert Shop. The brand that has been equipping mountaineers for over 60 years has moved onto 2 floors, right in the centre of the resort, in Galerie Caron. All Millet's performance is available to you so you never feel cold on the top of the Cime de Caron!
Tourist Residences Famille Plus Clean United
Neiges Eternelles (les)
A unique place in Val Thorens for a custom-made stay! Three cosy apartments in a chalet of stone and wood facing Cime Caron with personalized hotel services provided by our Chalet Girls.
Restaurants Clean United
Winter café
Winter Café: a welcoming place, quality products carefully sourced, on site, to take away or have delivered. From the Buffala Pizza to the mythical Pepper Bacon Burger, via our alcohols imported from Quebec, you’re spoilt for choice! Our team is looking forward to seeing you from 9am to 2am every day
Shopping Clean United
The North Face Store
It was only natural that The North Face, world leader in outdoor attire, is established in Val Thorens. These products made for exploring the world and pushing human limits are waiting for you. With 60 m2 of ski clothing and accessories, the whole family will be decked out to explore the area.
Ski Sporting Activities Child Famille Plus Clean United
Prosneige ski school
With the creation of Prosneige in 1996, our wish was to create a different method with small groups and instructors who speak multiple languages to guarantee the quality of all ski lessons. Our concept at Prosneige is based on simple fundamentals of client service, deeply valued relationships and always advancing together with our clients.
Shopping Clean United
Orion
Orion is a new, original menswear store in the Galerie de Peclet shopping centre. In short, it’s a refreshing alternative to the resort’s resolutely ski-focused image.
Food Clean United
Sucré Salé - rue du Soleil
Bread, pastries, sandwiches, catering, breakfast, bread delivery
Shopping Clean United
Picture
Located in the heart of the resort, in the Galerie Caron, the DC Store in Val Thorens immerses you in the world of the legendary American DC brand. Discover a selection of shoes, streetwear, technical clothing and accessories for men, women and children.
Ski Clean United
Ecole du Ski Français (ESF) - Snowboard
Discover the snowboard discipline, initiation sessions, further training sessions,... freeride or freestyle, the professional EFS team accompanies you in full safety.
Ski Clean United
Ecole du Ski Français (ESF) - Stage compétition
You wish to improve yourself or you want to find out what you are worth on skis? Try out the competition training courses with the French Ski School.
Shopping Famille Plus Clean United
Black ski Authentic Caron
In the centre of the resort, 3 floors of equipment and ski and snowboarding clothing await you so you can enjoy browsing!
Shopping Clean United
Goitschel Sport 2 - Skiset
A leader in equipment rental in Val Thorens, Goitschel Sport Skiset shops are ideally located in every part of the resort. They are specialised in sales and rentals and offer a quality service. The equipment is selected from the best brands and renewed each year. Book your equipment online and enjoy special offers and priority access to the rental space so you can take full advantage of your holiday.
Ski Sporting Activities Child Famille Plus Clean United
ESI Ski Family
Les Batons is the new ESI (International Ski School) school in Val Thorens. Discover the slopes of the largest ski area in the world with our professional, passionate and friendly ski instructors.
Shopping Clean United
Oh Shop - Skimium
This two-story store offers a wide range of equipment for hire, including big-name skis, snowboards, boots and helmets – perfect for getting everything you need quickly and with minimal fuss. Request a quote and reserve online at Skimium.fr This year, the store features an Outlet corner with major sport and ski clothing brands, plus a wide range of helmets, hats and gloves. Oh Shop also boasts a well-equipped workshop, a storage facility and cross-country ski hire.
Restaurants Clean United
Hôtel Le Sherpa - Restaurant
In its charming chalet-style hotel, Le Sherpa offers a warm and intimate restaurant with a beautiful terrace lounge overlooking the resort. Fine generous and local home-made cuisine awaits you, as well as a dessert buffet to die for... And for a peaceful after-ski experience, relax in the lovely lounge with fireplace.
Ski Sporting Activities Clean United
Oxygene - Ski & Snowboard School
Oxygene Ski & Snowboard School has more than 25 years of experience teaching skiing and snowboarding. Because we know each skier is unique, we limit the number of people in our groups to just 8. This means we can guarantee quality teaching and personalised coaching in a friendly group atmosphere.
Ski Child Famille Plus Clean United
Ecole du Ski Français (ESF) - Mini-clubs, jardin d'enfants, cours collectifs enfants, ados et adultes, cours privés
Children and adults, ESF Val Thorens pampers young and old! From the age of 3 months, adapted activities, the best instructors.
Hygiene, Health And Beauty Health and Wellness (Spa) Clean United
Spa by L'Occitane - Hotel Le Pashmina
For a zen parenthesis, the Spa By L'OCCITANE combines softness and relaxation in the heart of the resort. Five treatment cabins, heated pool with view on the mountains, sauna, steam room, multi-sensory showers and jacuzzi are at your disposal, all bathed in natural light. Outside, come and enjoy our jacuzzi and Nordic bath, with view on the slopes, a real delight ...
Shopping Famille Plus Clean United
Prosneige Shop
This is the main shop for our Prosneige ski school where you can rent or buy equipment, accessories and ski clothes and organise ski and snowboard lessons.
Various Other Services Rental Agencies Clean United
Ma Clé IMMO
Ma Clé IMMO welcomes you in the best conditions, whether you are an owner, tenant, seller, buyer or looking for information. Our priority is to answer your specific requirements, that's why our estate and services are selected with care. Rental: functionality, comfort, equipment and design are our criteria. Sale: fair pricing is paramount.
Shopping Clean United
Intersport Val Thorens Péclet
Intersport has a new space specialised in snow sports where you can find a good selection by top brands. The choice includes full skiwear, accessories, and, of course, skis. With Intersport, the number one in online ski rentals, you can have peace of mind in knowing that the equipment you are renting is high-quality and suited to your ability and needs. Renting is simple and convenient, online or on site.
Sporting Activities Happiness Providers Clean United
Raquette Nature
If you are looking for peace and quiet surrounded by nature with the sound of snow crunching under your feet, then Raquette Nature is for you. We have a true passion in our love of sharing the wildest areas of our mountains. Carefully guiding you is what our business is all about. Follow our footsteps.
Tourist Residences Clean United
Pierre et Vacances Le Gypaète
Bar/Nightclubs Tourist Hotels Happiness Providers Clean United
Fitz Roy (le)*****
Restaurants Clean United
Favela
Hygiene, Health And Beauty Craftsmen/Entrepreneurs Various Other Services Guest Services Clean United
Valtho Reno
Restaurants Clean United
Rôtisserie (La) - Fahrenheit Seven
Restaurants Bar/Nightclubs Clean United
Le Jasper
Restaurants Famille Plus Clean United
Base Camp (le) - Hôtel Pashmina
Tourist Residences Famille Plus Clean United
Hameau du Kashmir (le)
Sporting Activities Clean United
Ice Driving Val Thorens
Tourist Residences Famille Plus Clean United
Montagnette Lombarde
Bar/Nightclubs Clean United
Zinc (LE) - Fahrenheit Seven
Shopping Clean United
Atelier 7
Medical Services Clean United
Centre Médical - Medical clinic
Shopping Clean United
Avalanche Shop
Guest Services Clean United
Sogevab
Shopping Clean United
Skishop Pashmina
Hygiene, Health And Beauty Clean United
Aurel Coiffure
Restaurants Bar/Nightclubs Clean United
Pause (la)
Tourist Hotels Clean United
Val Thorens (le)****
Restaurants Clean United
Wok Ski
Shopping Clean United
SkiLoc 2300 - Skimium
Shopping Clean United
Prosneige Shop Fitz Roy
Tourist Residences Famille Plus Clean United
Montagnettes Soleil
Tourist Residences Famille Plus Clean United
L'Oxalys****
Restaurants Clean United
Au Mazot
Food Clean United
Supermarché SPAR Caron
Various Other Services Rental Agencies Clean United
Agence Interhome
Tourist Residences Clean United
Chamois d'Or (le)***
Tourist Residences Clean United
Montana Plein Sud*****
Shopping Clean United
Goitschel Sport 4 - Skiset
Various Other Services Clean United
Pedrini Gestion Montagne
Shopping Clean United
Altiloc 2300 - Skimium
Guest Services Clean United
SETAM
Restaurants Bar/Nightclubs Clean United
Coq (le)
Restaurants Clean United
Fondue (la)
Guest Services Municipal Services Clean United
Office de Tourisme de Val Thorens
Medical Services Clean United
Cabinet d'ostéopathie et de kinésithérapie
PILLOT Amélie Ostéopathe D.O LAUVERNET Thierry kinésithérapeute - Ostéopathe LESUEUR Edouard Kinésithérapeute PEUZIAT Marion Kinésithérapeute DADAUX Alice Kinésithérapeute
Transportation Guest Services Clean United
ValThoParc
Tourist Hotels Clean United
Bel Horizon
Bar/Nightclubs Clean United
Perchoir (Au)
Food Clean United
Supermarket du Chamois - Spar
Various Other Services Weather and Snow Craftsmen/Entrepreneurs Clean United
Atout Services
Bar/Nightclubs Clean United
Downunder Bar
Various Other Services Clean United
Boulolo
Shopping Clean United
Goitschel Sport 1 - Skiset
Tourist Residences Clean United
Village Montana Soleil****
Tourist Residences Clean United
Val Chavière (le)
Various Other Services Rental Agencies Clean United
Agence La Cime
Hygiene, Health And Beauty Health and Wellness (Spa) Clean United
Les Bains du Montana - Résidence Montana****
Hygiene, Health And Beauty Health and Wellness (Spa) Clean United
Le Relax - Hôtel Fahrenheit Seven****
Tourist Hotels Clean United
Portillo (le)***
Shopping Clean United
Chic et Choc
Tourist Residences Clean United
Cheval Blanc (le)***
Tourist Residences Clean United
Chalets Cocoon*****
Shopping Hygiene, Health And Beauty Clean United
Optic 2300
Amusement Bar/Nightclubs Clean United
Klub Summit
Tourist Residences Clean United
Sabot de Vénus (le)
Restaurants Clean United
La Face Ouest
Restaurants Clean United
Clarines (les)
Shopping Clean United
Goitschel Sport 3 - Skiset
Bar/Nightclubs Clean United
Café Snesko (le)
Bar/Nightclubs Clean United
The Frog and Roastbeef Pub
Sporting Activities Ski Guest Services Clean United
Club des Sports
Tourist Residences Clean United
Village Montana Valbel****
Shopping Clean United
Ski Technic - Fahrenheit Seven Ski Boutique
Restaurants Clean United
Tivoli (Le)
Hygiene, Health And Beauty Health and Wellness (Spa) Clean United
Espace bien-être et beauté Hôtel Le Sherpa***
Food Clean United
Sucré Salé - rue Caron
Restaurants Clean United
Explorateurs (Les) - Hôtel Pashmina
Tourist Residences Clean United
Chalet Balcons Platinium
Restaurants Bar/Nightclubs Happiness Providers Clean United
Alpen Art
Restaurants Bar/Nightclubs Tourist Hotels Famille Plus Clean United
Hôtel Marielle****
Shopping Clean United
Rosaël Sport
Tourist Residences Clean United
Odalys Tourotel
Tourist Residences Clean United
Portillo (le)
Tourist Residences Clean United
Balcons de Val Thorens (les)
Tourist Residences Famille Plus Clean United
Montagnettes Soleil 2
Tourist Residences Clean United
Village Montana****
Tourist Hotels Famille Plus Clean United
Hameau du Kashmir (le)****
Sporting Activities Clean United
Ecole du Ski Français (ESF) - Raquettes
Discover the mountains and the snow in a different way thanks to the snowshoe outings proposed by ESF. An amazing experience to recharge your batteries during your stay!
Restaurants Famille Plus Clean United
Le Beef & Lobster
Shopping Clean United
L'or Blanc
Sporting Activities Clean United
Yoga and Wellness Classes - HOTEL PASHMINA
Tourist Hotels Clean United
Alberta hôtel
Child Clean United
Fun Park du Centre Sportif
Shopping Clean United
Top Photo
Restaurants Bar/Nightclubs Clean United
Chamois d'Or (le)
Sporting Activities Hygiene, Health And Beauty Kindergartens - Leisure complex Famille Plus Clean United
Centre Sportif de Val Thorens
Bar/Nightclubs Clean United
Saloon (le)