As you know, following the latest French government instructions, our resort is officially closed from Sunday March morning, the 15. For the moment, our first mission in this exceptional situation, is to gathered all the information of the refund terms by the various partners of the resort. For refund requests, please send to us by e-mail, a written request with your reservation number in the message title as well as your IBAN if you hadn't paid with a credit card. We, Alizée, Laurie, Mélissa, Sandra, Solenn and Thomas, stay at your disposal if you have any question or requests. Also, we would like to inform you that processing times, given the large number of requests, are likely to be impacted. Finally, for people who have not booked by Val Thorens Reservation, we invite you to contact the department with which you have booked directly.