Responsible for treatment
The person responsible for processing your personal data is: Tourist Office of Val Thorens - VAL THORENS 73440 LES BELLEVILLE
Certain services are subcontracted to the following companies:
- Customer knowledge and operational operations (e-mailing campaigns):
Tourist office of Val Thorens - House of Val Thorens - 73440 Val Thorens Tel. 04 79 00 08 08
Responsible: Vincent Lalanne-Cloute
SIRET number: 77650121500029 - Technical services (hosting, deduplication, data quality, aggregation, anonymization, etc.):
Visitdata – 1005 Chemin de la Traverse – 26600 Beaumont-Monteux
Responsible: Laurent Pouyet
SIRET number: 80318005800015
In accordance with Article 28 of the GDPR, these service providers are bound by strict confidentiality clauses which prohibit them from any use of the data entrusted to them not provided for in the service contract and which require them to implement technical and organizational structures that meet security and personal data protection requirements.
Purpose of processing
Collection and processing of your personal data
- are carried out as part of the execution of the contract of which you are a party (management of contracts, orders, deliveries and invoices, accounting and in particular management of customer accounts and processing of complaints, etc.)
- also respond to the fulfillment of our legitimate interest in developing a commercial approach consisting of informing you, unless you object, of our products and services, promoting them and allowing you to benefit from preferential offers (management of technical operations prospecting, standardization, enrichment and deduplication of data, selection of people to carry out loyalty, prospecting, survey, product testing and promotion actions, development of commercial statistics etc.) Some of these operations rely on subcontracting service providers who operate in compliance with Article 28 of the GDPR.
We are participating in a partnership with various tourism players in the resort which aims to pool our customer knowledge, coordinate our communication actions, and build customer loyalty. The partners of this program are the following entities:
- Val Thorens Booking
- SETAM
- SOGEVAB
- ValthoParc
- Val Tho Immo
- ESF
- Prosnow
- Cool Skiing
- transdev
- La Cîme Agency
- the Tourist Office
As part of this partnership, we entrust our two subcontractors mentioned in §1, namely the Tourist Office of Val Thorens and the company Visit Data takes care of:
- manage your personal data on our behalf, sending postal or digital letters, collecting customer reviews, providing analytical solutions or audience measurement statistics) in compliance with retention periods and in security conditions consistent with the requirements in force
- orchestrate relational communication with you in our name and on our behalf, in particular by electronic means of communication;
- take care to avoid the risk of redundancy and saturation in the electronic communication sent to you on our behalf or by other entities of the station. In this context, this communication is organized in two cycles:
- an annual relational communication cycle. The objective is to maintain a link with the customer without being oppressive, and to offer informative and experiential content (without commercial offer). The sending frequency is two emails per month (September – May) then one per month (June – August)
- a stay relational communication cycle. The objective of this cycle is to create a personalized relationship with you from the moment you book with our services. This relationship aims to inform you of good deals and practical advice before and during your stay and to measure your satisfaction. The sending frequency is 11 multichannel messages before, during and after your stay. This animation is carried out either indiscriminately on all partner files, or on behalf of a particular partner and in this case, only on a partner's customer file.
- to send you in our name and on our behalf, when necessary, safety information concerning snow cover, weather, road conditions, etc.
- allow us to know you better and better meet your expectations through global studies carried out on your data as well as that of all of the resort's customers collected by other entities present in the resort. Please note that these studies use your personal data after having been anonymized and that no integration of external data or exchange or transfer of data between the partners takes place.
Data collected
For the purposes of processing, the purposes of which are described in § 2, the data collected and processed are as follows:
- Identity: title, surname, first names, address, telephone number (landline and/or mobile), email addresses, date of birth, internal processing code allowing identification of the customer
- Data relating to the transaction such as the transaction number, details of the purchase, subscription, good or service subscribed
- Family situation: number of people in the household, number of children in the household
- Data relating to the monitoring of the commercial relationship: documentation requests, trial requests, product purchased, service or subscription taken out, quantity, amount, frequency, delivery address, history of purchases and services provided, return of products, origin of the sale (seller, representative, partner, affiliate) or order, correspondence with the customer and after-sales service, exchanges and comments from customers and prospects, person(s) in charge of customer relations
- Data relating to the organization and processing of competitions, lotteries and any promotional operation such as the date of participation, the responses given to the competitions and the nature of the prizes offered
- Data relating to the contributions of people who post opinions on products, services or content, in particular their pseudonym
In principle, our products and services are aimed at adults capable of entering into contractual obligations. The minor user must obtain the consent of his legal guardian prior to the communication of personal data concerning him.
Data recipients
The recipients of your personal data are our own management teams as well as those of our subcontractors.
The access of our subcontractors and their collaborators to your data is based on signed contracts mentioning the obligations incumbent on them in terms of protecting the security and confidentiality of the data.
The use of social networks to interact with our website (in particular the “share” buttons on Facebook and Twitter) may result in data exchanges between the Tourist Office and its social networks. We therefore invite you to consult the personal data management policies of the various social networks to be aware of the collection and processing that they carry out on your data.
Shelf life
Personal data relating to customers and collected for the purposes described in § 2 are kept for a period of five years from the end of the commercial relationship. This duration takes into account the stay cycle generally observed in terms of tourist attendance. Upon expiry and without commercial interaction on your part, your data will be anonymized.
Data enabling the establishment of proof of a right or a contract, or retained for compliance with a legal obligation, may be stored for a longer period and archived in accordance with the provisions in force (in particular those provided for by the commercial code, the civil code or the consumer code).
Personal data relating to a non-customer prospect may be kept for a period of 3 years from their collection by the data controller or the last contact from the prospect (request for documentation, for example). Upon expiry and without commercial interaction on the part of the prospect, your data will be anonymized.
Safety
As data controller, we implement appropriate technical and organizational measures in accordance with applicable legal provisions, to protect your personal data against alteration, accidental or unlawful loss, use, disclosure or unauthorized access. authorized, and in particular:
- The designation of a person in charge of data protection
- Raising awareness of the confidentiality requirements of our employees who have access to your personal data
- Securing access to our premises and our IT platforms
- Implementation of a general company IT security policy
- Securing access, sharing and transfer of data
- The high level of data protection requirements when selecting our subcontractors and partners.
Right of access, right of opposition
Under the provisions of articles 38, 39 & 40 of the law of January 78, you have a right of access, rectification and opposition, for legitimate reasons, to the collection and processing of your data personal.
The right of access is exercised by simple mail addressed to: Tourist Office of Val Thorens - VAL THORENS 73440 LES BELLEVILLE or by email to [email protected]
In certain circumstances, the refusal to provide the necessary information as mentioned in § 3 may have the consequence of making it impossible for you to register as a customer, the execution of the contract for the sale of a product or service and therefore lead to the customer to have to give it up.
Your data may be used for commercial communication purposes, electronic by email or SMS, from us and concerning products or services similar to those that you have acquired or to which you have subscribed. Your data may also be used by our subcontractor the Tourist Office of Val Thorens for the purpose of sending in our name and on our behalf by email or SMS information messages concerning station events (newsletter, for example).
In accordance with applicable legal provisions, you have the possibility to object to the receipt of this type of communications when your personal data is collected and on any appropriate medium (reservation, contract, registration, online form, etc.). You can also exercise your right of opposition later by using the ad hoc link which appears at the bottom of the page on each message sent, whether ours or those sent on our behalf by the Tourist Office of Val Thorens.
Third party
What is a Cookie ?
A cookie (or connection witness) is a set of data stored on the hard drive of your terminal (computer, tablet, mobile) through your browser software when consulting an online service.
Cookies placed when you visit our sites do not recognize you personally as an individual, but only recognize the device you are using.
Cookies do not store any sensitive personal data but simply provide information about your browsing so that your terminal can be recognized later.
Cookies do not cause any damage to your device, but make it easier, for example, to find your preferences, pre-fill certain fields and adapt the content of our services.
Only you choose whether you want to have cookies saved on your device and you can easily control the saving of cookies. For specific information on the management and control of cookies: your choices regarding cookies.
What cookies are present on our sites?
- Functional cookies: the functional cookies that we issue allow us
- to adapt the presentation of our sites, applications and advertising spaces to the display preferences of your terminal (language used, display resolution, operating system used, etc.), depending on the viewing or reading hardware and software that your terminal has; to facilitate your searches by keeping your automatic searches and your saved advertisements;
- to improve your user experience by pre-filling certain fields in our forms
- Statistical (or analytical) cookies: the analytical cookies that we issue allow us to better understand our sites and applications and to improve our services by establishing statistics and volumes of attendance and use (sections and content visited, paths, etc.).
- Cookies issued by third parties: When you visit our sites, certain cookies are not saved by us but by third party partners for the delivery of targeted advertising. For more information on the cookies saved by our partners, we suggest you visit their site.
